Shipping policy

Order Processing

Many Clog Nation products are made especially for you after your order is placed. Please allow time for your order to be produced and prepared for shipment in addition to the estimated shipping time shown at checkout.

Processing and delivery times are estimates and may vary depending on the product, production partner, destination, carrier, and time of year.

Once your order ships, you will receive a shipping confirmation email with tracking information when available.

Shipping Rates

Shipping charges are calculated and displayed at checkout before you complete your purchase.

Because Clog Nation works with multiple production and fulfillment partners, shipping costs may vary by product and destination.

Multiple Shipments

We know getting more than one package for a single order can be surprising, so here's the heads-up: items in the same order may sometimes be produced and shipped from different locations.

This means your order may arrive in multiple packages and at different times. You will receive available tracking information as each shipment is processed.

Don't worry if one item arrives before another — the rest of your order may still be on the way.

Delivery Estimates

Delivery dates and transit times are estimates and are not guaranteed. Once an order has been transferred to the shipping carrier, delays caused by the carrier, weather, customs, holidays, or other circumstances outside our control may affect delivery.

Incorrect Shipping Addresses

Please review your shipping address carefully before placing your order. If you notice an error after ordering, contact us as soon as possible at hello@clognation.shop.

Because many products enter production shortly after an order is placed, we cannot guarantee that an address can be changed once an order has begun processing or shipping.

Customers may be responsible for additional shipping costs if an order must be reshipped because an incorrect or incomplete address was provided at checkout.

Lost, Missing or Damaged Packages

If your tracking information shows your package as delivered but you cannot locate it, please first check around the delivery location, with household members or neighbors, and with the shipping carrier.

If you still cannot locate your order, contact us at hello@clognation.shop and we'll help determine the next steps.

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible and include your order number and photos of the item and packaging when applicable.

International Shipping

International orders may be subject to customs duties, import taxes, fees, or other charges imposed by the destination country. Unless otherwise stated at checkout, these charges are the responsibility of the customer.

International delivery times may also be affected by customs processing and other circumstances outside our control.

Questions About Your Order

Have a shipping question or need help with an order? Contact the Clog Nation crew at hello@clognation.shop and include your order number whenever possible.