Refund policy
30-Day Return Policy
We want you to love your Clog Nation order. If something isn't quite right, you may request a return within 30 days of receiving your item.
To be eligible for a return, your item must be in the same condition in which you received it: unworn, unused, with tags (if applicable), and in its original packaging. You'll also need your receipt or proof of purchase.
To request a return, contact us at hello@clognation.shop before sending anything back. If your return is accepted, we'll provide instructions on how and where to send your item.
Please do not send returns to the address shown on your original shipping label. Some Clog Nation products are fulfilled by third-party production partners, and the return address may differ depending on the item.
Items returned without first requesting and receiving return authorization will not be accepted.
Unless the item arrived damaged, defective, incorrect, or we otherwise agree to cover the cost, customers are responsible for return shipping costs.
You can always contact us with return questions at hello@clognation.shop.
Damages, Defects & Incorrect Items
Please inspect your order when it arrives. If an item is damaged, defective, misprinted, or you receive the wrong item, contact us as soon as possible at hello@clognation.shop.
Please include your order number, a description of the issue, and clear photos of the item and packaging when applicable. We'll review the issue and work to make it right.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including:
- Personalized or custom-made products
- Gift cards
- Items marked as final sale
- Items that have been worn, used, washed, altered, or damaged after delivery
Some Clog Nation products are made to order, but being made to order does not automatically make an otherwise eligible item non-returnable under our 30-day return policy unless it is personalized, customized, or otherwise identified as non-returnable.
If you're unsure whether your item is eligible, contact us at hello@clognation.shop before sending it back.
Exchanges
We do not process direct exchanges at this time. The fastest way to get a different size, color, or item is to request a return for the original item and, once the return is accepted, place a separate order for the replacement.
European Union 14-Day Cooling-Off Period
Notwithstanding the policy above, if merchandise is being shipped into the European Union, you may have the right to cancel or return your order within 14 days without providing a reason, as required by applicable law.
Returned merchandise must be in the same condition in which it was received: unworn or unused, with tags (if applicable), and in its original packaging. You'll also need your receipt or proof of purchase.
Refunds
We'll notify you after we've received and inspected your return and let you know whether your refund has been approved.
If approved, the refund will be issued to your original payment method within 10 business days. Please remember that your bank or credit card company may require additional time to process and post the refund.
Original shipping charges are not refundable unless the return is due to an error on our part or otherwise required by law.
If more than 15 business days have passed since we approved your refund, please contact us at hello@clognation.shop.